<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet type="text/xsl" href="http://www.trilliumconsulting.com/xml/course.xsl"?><?mso-infoPathSolution PIVersion="1.0.0.0" href="file:///\trillium1\shared\Trillium%20Web%20Site\xml\course.xsn" solutionVersion="1.0.0.35" productVersion="11.0.6357" ?><!-- Filename: --><ns1:COURSE xmlns:ns1="http://www.trilliumconsulting.com/courses" xml:lang="en-us"><ns1:APPLICATION>Outlook</ns1:APPLICATION><ns1:VERSION>2003</ns1:VERSION><ns1:TITLE>Introduction to Outlook 2003</ns1:TITLE><ns1:DESCRIPTION>This class is designed for users who want to learn how to use Outlook 2003 to create and manage emails, appointments, meetings, events, tasks, and contacts.</ns1:DESCRIPTION><ns1:PREREQS><ns1:PREREQ link="" alt="">Introduction to Windows or equivalent experience.</ns1:PREREQ></ns1:PREREQS><ns1:LENGTH>full-day</ns1:LENGTH><ns1:SKILL ns1:name="Understand the Basics"><ns1:SUBSKILL>Identify parts of the Outlook window</ns1:SUBSKILL><ns1:SUBSKILL>Work with menus and toolbars</ns1:SUBSKILL><ns1:SUBSKILL>Work with the Navigation and Reading Panes</ns1:SUBSKILL><ns1:SUBSKILL>Use Outlook Today</ns1:SUBSKILL><ns1:SUBSKILL>Work with different views</ns1:SUBSKILL><ns1:SUBSKILL>Use Help</ns1:SUBSKILL></ns1:SKILL><ns1:SKILL ns1:name="Use E-mail"><ns1:SUBSKILL>Understand Outlook's e-mail editors and formats</ns1:SUBSKILL><ns1:SUBSKILL>Create and send messages</ns1:SUBSKILL><ns1:SUBSKILL>Edit and format messages</ns1:SUBSKILL><ns1:SUBSKILL>Read messages</ns1:SUBSKILL><ns1:SUBSKILL>Sort your email</ns1:SUBSKILL><ns1:SUBSKILL>Work with message flags</ns1:SUBSKILL><ns1:SUBSKILL>Reply to, forward and delete messages</ns1:SUBSKILL><ns1:SUBSKILL>Add, read and save attachments</ns1:SUBSKILL><ns1:SUBSKILL>Understand e-mail security</ns1:SUBSKILL><ns1:SUBSKILL>Change message options</ns1:SUBSKILL><ns1:SUBSKILL>Store messages in folders</ns1:SUBSKILL><ns1:SUBSKILL>Print messages</ns1:SUBSKILL><ns1:SUBSKILL>Use the Address Book</ns1:SUBSKILL><ns1:SUBSKILL>Create personal distribution lists</ns1:SUBSKILL><ns1:SUBSKILL>Use the Out of Office Assistant</ns1:SUBSKILL></ns1:SKILL><ns1:SKILL ns1:name="Work with Appointments"><ns1:SUBSKILL>Navigate in the calendar</ns1:SUBSKILL><ns1:SUBSKILL>Schedule an appointment</ns1:SUBSKILL><ns1:SUBSKILL>Set appointment reminders</ns1:SUBSKILL><ns1:SUBSKILL>Edit and delete an appointment</ns1:SUBSKILL><ns1:SUBSKILL>Add, change or delete recurring appointments</ns1:SUBSKILL><ns1:SUBSKILL>Print a monthly calendar</ns1:SUBSKILL><ns1:SUBSKILL>Add special events to the calendar</ns1:SUBSKILL></ns1:SKILL><ns1:SKILL ns1:name="Plan a Meeting"><ns1:SUBSKILL>Set up a meeting and invite others</ns1:SUBSKILL><ns1:SUBSKILL>View others’ free and busy times</ns1:SUBSKILL><ns1:SUBSKILL>Select a meeting time</ns1:SUBSKILL><ns1:SUBSKILL>Send and respond to meeting requests</ns1:SUBSKILL><ns1:SUBSKILL>Add and remove attendees from a meeting</ns1:SUBSKILL><ns1:SUBSKILL>Track responses to meeting requests</ns1:SUBSKILL><ns1:SUBSKILL>Reschedule a meeting</ns1:SUBSKILL><ns1:SUBSKILL>Cancel a meeting</ns1:SUBSKILL></ns1:SKILL><ns1:SKILL ns1:name="Work with Tasks">
									<ns1:SUBSKILL>Add a task</ns1:SUBSKILL><ns1:SUBSKILL>Edit tasks</ns1:SUBSKILL><ns1:SUBSKILL>Maintain and view the status of tasks</ns1:SUBSKILL>
								</ns1:SKILL><ns1:SKILL ns1:name="Work with Contacts"><ns1:SUBSKILL>Manage and track contacts</ns1:SUBSKILL><ns1:SUBSKILL>Add contacts</ns1:SUBSKILL><ns1:SUBSKILL>Change how you view contacts</ns1:SUBSKILL><ns1:SUBSKILL>Print phone lists from your Contact list</ns1:SUBSKILL><ns1:SUBSKILL>Track contact activity</ns1:SUBSKILL></ns1:SKILL><ns1:TOPIC ns1:name="Dragging and dropping options"></ns1:TOPIC><ns1:TOPIC ns1:name="Using the Outlook Journal"></ns1:TOPIC></ns1:COURSE>
