IT Process Analysis

As organizations strive to streamline initiatives and reduce costs, analyzing both existing and proposed IT processes is becoming an important effort for small, medium, and large enterprises. Trillium Consulting provides IT process analysis efforts that provide recommendations for:

• Increased efficiency and quality of services.
• Improved IT value position in the organization.
• Transition of individually-held knowledge to an institutional body of knowledge.
• Communication with business units to ensure they understand the services IT offers.

To be successful, a process re-engineering effort must result in documented processes, with well-defined roles and responsibilities and clear and repeatable execution. Standardized processes that are clearly distinguishable from one another help open up the inner workings of IT to the rest of the business, facilitating customer communication and increasing satisfaction. Once defined and documented, processes should be stored in a process library that documents each phase of the process life cycle.